426 – Complaints: Students, Employees, Parents, and Other Persons

 
PACT Charter School
 

Original Creation Date: August 1998
Last Approved By: PACT Charter School Board of Directors
Last Approved Date: February 4, 2021
Year Reviewed: 2020-2021


PURPOSE

PACT Charter School takes all concerns or complaints seriously by students, employees, parents, or other persons. If a specific complaint procedure is provided within any other policy of the charter school, the specific procedure shall be followed for such a complaint. If a specific complaint procedure is not provided, the purpose of this policy is to provide a procedure that may be used.

GENERAL STATEMENT OF POLICY

  1. Students, employees, parents, or other persons, may report concerns or complaints to the charter school. While written reports are encouraged, a complaint may be made orally. When appropriate, people are encouraged to follow the charter school’s organizational structure and file a complaint at the Superintendent of Schools level. A complaint regarding the Superintendent of Schools must be filed with the board chair.
  2. Any employee receiving a complaint will use professional judgment to determine whether their immediate supervisor or an administrator should be informed of the complaint. Depending upon the nature and seriousness of the complaint, the supervisor or other administrator receiving the complaint shall determine the nature and scope of the investigation or follow-up procedures. If the complaint involves serious allegations, the matter shall promptly be referred to the Superintendent of Schools, who shall determine whether an internal or external investigation should be conducted. In either case, the Superintendent of Schools shall determine the nature and scope of the investigation and designate the person responsible for the investigation or follow-up relating to the complaint. The designated investigator shall ascertain details concerning the complaint and respond in a reasonably prompt manner to the appropriate administrator concerning the status or outcome of the matter.
  3. The Board Officers shall review any formal written complaints involving the Superintendent of Schools, who shall determine whether an internal or external investigation should be conducted. The Board Officers shall be responsible for the investigation or follow-up relating to the complaint. The Board Officers shall determine the nature and scope of the investigation. The Board Officers shall ascertain details concerning the claim and respond in a reasonably prompt manner concerning the status or outcome of the matter.
  4. The appropriate administrator, the Board Chair, or a designee (which could be the designated investigator), as necessary, shall respond to the complaining party concerning the outcome of the investigation. The response to the complaining party shall be consistent with the rights of others under the applicable provisions of Minn. Stat. Ch. 13 (Minnesota Government Data Practices Act) or other laws.

 

Legal References:  Minn. Stat. Ch. 13 (Minnesota Government Data Practices Act)

Cross References: 508 - Bullying Policy and 514 - Harassment and Violence Policy.

Contact Us

PACT Charter School | District Office
7250 East Ramsey Parkway NW
Ramsey, MN 55303 

PACT Charter School | Elementary Campus
7250 East Ramsey Parkway NW
Ramsey, MN 55303 

PACT Charter School | Secondary Campus
7729 - 161st Avenue Northwest
Ramsey, MN 55303 

Main phone line: 763-712-4200
Fax: 763-712-4201
Fax: 763-374-0665 (students records)

Absence: attendance@pactcharter.org

MAP & DIRECTIONS

School Hours

Elementary Campus
8:15 a.m. - 3:15 p.m. 

Secondary Campus
8:00 a.m. - 3:05 p.m. 

Office Hours

School Days
7:30 a.m. - 4 p.m. 

Non-School Fridays
7:30 a.m. - Noon

School Breaks
Closed

Summer Hours
Monday-Thursday: 8 a.m. - 1 p.m.

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